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We try to ensure that the information contained in our
website is accurate and up to date.
However, we recommend that you verify the information
before acting on it. You can do this by emailing to sales@maldivestravellounge.com there's no charge for the information presented on
this website. However, in return for allowing you to access this material,
we require your acceptance that Travel Lounge is not liable for any actions
you may take as a result of using this
information.
Representative
Services
Currently provides a corporate website and the Travel
Lounge product (collectively the "site"). Unless explicitly
stated otherwise, any new features that augment or enhance the current site
shall be subject to the Terms. Travel Lounge assumes no responsibility for
the timeliness, deletion, misdelivery, or failure
to store any user communications or personalization settings. Content
provided by Travel Lounge is for informational purposes only.
Before
you book
Choosing your
holiday
We hope that your Travel Lounge holiday will live up to
your expectations so it is very important that you chose the right holiday
for you. Space in our brochures and the Internet to give detail information
is limited and whilst our staff are always happy
to advice this can be only an opinion. If you are unsure about the
suitability or allocations etc., you must seek supplementary information,
which can be obtained from Libraries, Tourist
offices, Internet etc.
Hotel grading
We categorize all resorts and hotels as standard, medium
and deluxe class to give a general guideline that has
been provided by the resort or the hotel. However standards can vary between hotels of the same class in different countries
and even in the same country. For eg: City hotels
that often cater for business as well as leisure travelers may well have
generally higher standards than beach resort hotel where the whole
atmosphere tends to be more relaxed. It is important to read the individual
resort hotels description.
Single rooms
It is an unfair fact of life that
single travelers often have to pay over the odds for a room, often up to
twice the price each person in a twin room might have to pay. However note that the standard and location of single
rooms is not always as good as that of twin / double rooms. On safari,
excursions and touring holiday single rooms cannot always
be guaranteed.
Triple / Quad
rooms
A third or fourth person sharing a room either shares
existing beds or has an extra bed which may be (of
camp bed style) placed in a double / twin room. Conditions may be cramped.
Booking a room
for early arrival or late departure
Generally hotel rooms will be available between
approximately noon and 3 pm , and are to be vacated
between 10 am and noon , irrespective of your arrival or departure times,
unless we have stated otherwise. Should you wish your
room to be ready prior to noon on your day of arrival or available after 10
am for an afternoon or evening departure, it is possible to reserve the
room at the time of booking at a cost no greater than the extra night
price.
Special / Room
upgrade / Honey moon / Anniversary offer
When the offer of a room upgrade is
mentioned in Travel Lounge website, it is not necessarily an upgrade to the
next category featured in our brochure or the Internet, but usually an
upgrade to the next category of room (not suite) available within the Hotel
or Resort, we will of course do everything possible to arrange this, but it
is not always possible to guarantee the provision of a double bed for honey
moon couples.
Passports /
Visas / health
You will need a full passport, valid for at least 30 days
beyond the date of your arrival, to the
Maldives
; this requirement may be different from other destinations.
Some destinations also require visas. You should contact your GP or a
specialist vaccination centre for details of the measures you will need to
take prior to departure. (Contact consulate or high commission regarding
visa / health requirements)
Health, Safety
and Security abroad
We take the Safety and Security of our clients extremely
seriously. If the local authority's advice that people should
not be accepted from a particular country, then we would act on
this. However we are sure you appreciate from
press and television coverage that the political, economic and social
conditions in many of the countries we feature in this brochure are not as
stable as it may be in Europe,
USA
and other developed
countries. Sadly crimes against both people and
their property are a fact of life the world over, and when in a foreign
country it is very important to be extra vigilant and avoid drawing
attention to yourself by wearing expensive jewelry, carrying expensive
camera, etc. Travelers have the same responsibility over their personal
safety and that of their possessions, as they do at home. We request that
all hotels comply with the local regulations applicable in their country
for health and Safety but we cannot guarantee that these meet a particular
countries standard and therefore urge that you undertake reasonable
precautions to protect your family and yourself whilst on holiday. To make
the most of your trip abroad we recommend that you checkout with your
respective foreign office / Ministry.
Children on
holiday
Offers are subject to availability of triple or quad
rooms. Infants under the age of 2 years until the last day of stay will be
applicable. Any charge for a baby cot in the room and
food are paid by the guest direct to the hotel. Some locations,
owing to their lack of child or medical facilities are also not suitable
for very young children. But we would be happy to
advice which hotels or resorts we think suite your requirements best.
Holiday
seasons
Most of the destinations we feature are available all year
around. Some do have quieter 'off peak' periods, then you can take
advantage of un crowded beaches and more personal attention from hotels
staff at excellent prices. At this time it may be
necessary for hotels to scale down the size of their facilities, such as
restaurants, to match demand. Similarly, during peak periods, hotels
experience full occupancy which may result in a
livelier atmosphere and slower service in busier facilities.
Public holidays
Virtually all countries have public holidays, religious or
otherwise. The festivities may temporarily disrupt your holiday and some
religious holidays such as Ramadan which affects many
Muslim countries may result in reduction of facilities and
entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into
consideration when selecting your departure date. We will be glad to
provide more information on request. And also which to advice you that appropriate tourist offices are happy to supply
more detail information.
Other Hotel
guests
Many hotels, especially in cities and major resorts,
accommodate conventions and conferences. Also, at
certain times of the year, some destinations have an influx of groups such
as students, associations or clubs. The hotels we feature are shared with guest from many countries with different
cultures and customs. We have no control over acceptance of bookings at the
hotels we feature other than our own. We are therefore unable to accept
responsibility over any limitations of facilities due to such groups or
inconvenience that their activities may caused you, but would be happy to
advice which hotels or resorts we think suite your requirements best.
Meals
Meals if included are based on table d'h ôte menus, or a meal
voucher system unless specified otherwise in the text. Holidays
which include main meals generally commence with dinner on the day
of arrival at your hotel and terminate with breakfast (on half board) or
lunch (on full board) on the day of departure. No refunds on meals not
taken can be given. Special diets of any kind
(including vegetarian) can seldom be catered for adequately within the constraints of a table d'h ôte menu and cannot be guaranteed. We would therefore
strongly recommend that any one with special requirements takes a holiday
where no meals (or only breakfast) are included and simply buys the most
acceptable dishes from the à la carte restaurant. However the value of the voucher will generally be considerably less than the half
board supplement included in your holiday price.
Flight
Unless otherwise stated we do not provide flight bookings
and related service and is not included in our services and price. However we will be more than happy to provide necessary
information on flight schedules and routes.
Special requests
Where special requests i.e. diet, room location, twin or
double bedded room, a particular facility at a hotel, or particular meals
etc. are an important factor in the choice of holiday, You must advise us
when the booking is made. We are happy to pass your request on to the hotel
but cannot guarantee that it will be accommodated.
If you are
disabled
Travel lounge is happy to give you advice and assist you
in choosing a holiday that will meet your requirements. However, because of
the nature of destinations, many lack even the simplest facilities such as
ramps for wheel chairs, lifts, etc. Therefore in
order to assist we must at the time of booking be provided with full
details in writing regarding your disability and any special requirements as
a result of this.
Excursion / meal
packages
Excursions or meal packages which are
offered in this website are not always cheaper than buying the same
arrangements locally. It is often the tastes that these packages are offered for the convenience of being both booked and
paid for. The cost of any unused tours within excursion packages may not be refunded.
Weather
World weather is becoming more erratic and unpredictable
and we cannot be held responsible for disruption
to your holiday due to bad or unusual weather conditions. For more details
on temperature and rainfall in our location please
see the weather of the relevant country.
Our staff
We strive ourselves on the quality and friendly
professionalism of our staff in our search to continually try and improve our services; we are committed to ongoing
training.
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Booking and paying for your holiday
Your commitment to us when you confirm a booking form or a
request you are confirming that you understand and have accepted these terms
and conditions of important holiday information which forms the basis of
any contract between Travel Lounge Pvt. Ltd. and yourself which is subject
to Maldivian law and the exclusive jurisdiction of the Maldivian courts.
When booking your holiday, if you wish to make a modification to a holiday
shown, we will try to assist. Should you wish to change to an alternate
featured hotel, this will be charged at the
difference in published price as long as Travel Lounge holds the space
required. If we have to make a special request for an alternative or extra
space, an administration fee of USD 50.00 per booking will
be charged. Additional services will be quoted for upon request. Should you wish to extend your own private arrangements,
this can usually be done subject to an
administrative charge of USD10 per person per night.
Our commitment
to you
Your contract is with Travel Lounge Maldives Pvt. Ltd. We
will arrange to provide you with various services which form part of the holiday you book with us. Before your booking is confirmed
and a contract comes in to existence, we reserve the right to increase or
decrease prices. (See Travel Lounge Maldives guarantee below) The booking
is not accepted until the date shown on the invoice which will be sent to you or your Travel agent. It is only then that a contract
exists between you and us.
Peak season
supplements
During peak periods such as Christmas and Easter when
demand totally outstrips the supply of accommodation, you may find that
supplements are added to the cost of your holiday.
The supplements may be for certain holiday accommodation on specific dates.
They do not necessarily indicate that additional services such as Gala
dinners will be provided. The cost of these
supplements will be quoted to you at the time of
booking.
Paying for your
holiday
While making an online reservation, after you submit the
booking request, you will be asked to pay by
Credit card through an Internet secure payment service provider. Once the
payment is realized, the booking will be treated
as confirmed and you will be notified with a booking confirmation number
along with an invoice of the payment you have made. It is strongly
advisable to print the invoice and carry along with you. The booking is not confirmed until an invoice is sent to you. It is
only then a contract comes into existence between you and us.
Insurance
It is important that you have insurance cover and that it
is adequate for your needs.
Travel
information and documents
You should receive with your invoice a hotel voucher with
details of your holiday covering the area/s you are visiting. We strongly
recommend that you cross check with your intended holiday and bring along
with you and present to the hotel.
Travel Lounge
Price Guarantee - No Surcharge Guarantee
Before you make a booking we will
give you the correct up to date price of your chosen holiday, including the
cost of any peak season supplements, upgrades or additional facilities
which you have requested. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will
not be subject to any surcharges. The price includes: The service of Travel Lounge Maldives resident representatives / Meals as
shown under hotel voucher & our tour text / Government taxes /
Transfers from airport-hotels and vice versa unless otherwise stated.
NOT INCLUDED: Visa fees / airport taxes
/ overseas porterage / service charge / any
government taxes or compulsory charges introduced after publication of the
Travel Lounge 2005 website / Transfers if not booked along with your hotel
reservation.
If you want to
change or cancel your holiday
If you want to change any part of your holiday
arrangements after the invoice has been issued, we
will do our best to make the change, but it may not be possible. Any request for change must be made in writing by the person with the reference code provided, who made the original booking, or his or
her Travel Agent. If it is possible to make the change, it will be subject
to an administration charge of US$50.00 per booking, and payment of any
further costs incurred as a result of the change.
Please note that save for the transfer of a booking (see below), or the
addition of any offers made by Travel Lounge which were not requested at
the time of booking, it will not be possible to make changes.
Transferring of
bookings
If you are unable to travel, in certain circumstances
which we consider reasonable, we may allow you to transfer your
bookings to another party. However the arrangements must remain EXACTLY the same, and will only be allowed if all
resorts/hotels are prepared to accept the transfer. In cases where a
transfer is allowed, an administration charge of
US$75 per person outside 25 days of departure, and US$ 150 per person
inside 25 days, will be made plus any charges that may be levied by resort
/ hotel.
If we have to
change or cancel your holiday
Accuracy
We rigorously check the information given about
accommodation, resorts, etc.. to ensure it is correct. However, please bear in mind that hoteliers,
restaurants owners etc., may wish to maintain to improve their facilities,
or even take a break themselves. Flight times and carriers are given for guidance only as there may be changes.
Tour, excursion, cruise or safari itineraries may change as
a result of local conditions. Circumstances such as these, or
weather conditions, time of year etc may cause some of the amenities we
have described to be unavailable or different from those advertised. When
we are told of any significant or long term changes we will always endeavour to advise you
prior to your departure.
Building and
development work
Many hotels and resorts are continuing to develop,
sometimes rapidly and intensively and often little or no advance warning.
Whilst we have no control over such work, as responsible Tour Operator, it
is important to us that you are aware of any significant building /
refurbishment work that may be going on during your stay. General
refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however, near to your
departure this may be.
If we change
your holiday before your departure
We hope and expect to be able to provide you with all the
services we have confirmed to you at the time of booking. We plan
arrangements a long time in advance of your holiday using independent
suppliers such as hotels, transfers, safaris etc. over whom we have no
direct control. It is the case, than on occasions changes do have to be made, we reserve the right to make these. Most of these
changes are minor. However, if we consider them a SIGNIFICANT CHANGE we
will endeavour to advise you or your Travel Agent
as soon as reasonably possible if there is time. We consider a SIGNIFANT
CHANGE to be one where there has been a change of resort, a change of
accommodation to that of a lower category and / or price, in the case of
your being advised of a SIGNIFICANT CHANGE before your departure we will
provide you with three alternatives: 1. Accept the alternative offered (at
additional cost if applicable). 2. Purchase another available holiday from
us. 3. Cancel your holiday with a full refund of all monies paid.
Changes due to
circumstances beyond our control
We will not be liable to pay any compensation if we are
forced to cancel or in any way change your holiday as a result of
situations outside our control which neither we nor our suppliers could
foresee or forestall even with all due care. For example technical problems
with transport, changes imposed by rescheduling or cancellation of flights
by an airline or main charterer, the alteration
of the aircraft type, war or threat of war, civil strife, industrial
disputes, natural disaster, bad weather, terrorist activity.
If we change
your holiday accommodation
We do not control day-to-day management of your
accommodation, and in exceptional cases it is
possible that we may be advised that the reserved accommodation is not
available. If this happens before your departure or on arrival in resort we will endeavour to
provide accommodation of at least the same standard in the same resort
area. If only accommodation of a lower standard is available we will refund
the differences of the price between the accommodation booked and that
available.
If we cancel
your holiday
We reserve the right in any circumstances to cancel your
holiday for any reason. However we will not cancel
your holiday within 25 days of departure unless it is for a reason outside
our control (see changes due to circumstances beyond our control). If we
have to cancel your holiday we will offer you: -
1.An alternative holiday of comparable type, though if the alternative is
offered at additional cost, the difference will be payable to you, or 2. A
full refund of all monies paid. The above offers will not apply where the
cancellation by us arises out of non-payment or late payment on any part of
the cost of your holiday, or for alterations requested by you within 25
days of departure, when cancellation charges will apply. To be referred and
linked to cancellation policy.
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On
Holiday
Our commitment
to you for your holiday arrangements
We will accept liability for matters
which arises as a direct result of breach of our contractual duties
in making arrangements for you. Further we will
not accept liability for any negligent act of omission of our suppliers
whilst they are acting within scope or in the course of their employment to
provide any service or arrangement forming part of the holiday that you
have booked with us, including any claim involving death, personal injury
or illness.
Water /
Electricity supplies
In many of the less sophisticated destinations we feature,
the water and electricity services struggle to keep up with the increased
demands from tourism. Limited rainfall can put further pressure on their
provision. Hotels do everything possible to maintain full services.
However, occasional power cuts and / or water restrictions may be
experienced.
Accommodation in
the resorts
In many hotels, especially beach resorts 'insects' in the
rooms (ie: ants, grasshoppers, etc) are almost
inevitable. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Views from some
hotels may be partly obscured by palm trees and
other vegetation that can grow very quickly in tropical climates.
Water sports and
Other Activities
Many hotels offer water sports and other sporting
activities, in some cases these may be free of charge. Please note that in
the interest of your personal safety, the operators of these activities may
require that you demonstrate your competence (for example a swimming test)
prior to commencement and reserve the right to refuse participation for any
reason if they feel this may compromise you or another guests safety.
Behaviour
Most people go on holiday for rest and relaxation, so if
in our reasonable opinion or in the opinion of any hotel manager, tour
leader or any other person in authority, your behaviour is causing danger, damage to property or persistently affecting the
enjoyment of others, we reserve the right to terminate your holiday. Should
this happen no refund or compensation would be
paid.
If you have a
complaint while you are on holiday
If you have cause for complaint whilst on holiday, you
must bring it to the attention of the Company's Local Representative or
Agent and/ or the hotel, who will do their best to
rectify the situation. It is unreasonable to take no action whilst on
holiday, but then to write a letter of complaint upon return. We regret we
cannot accept any liability in relation to any complaint or problem if you
fail to notify us strictly in accordance with this paragraph
Conservation
It is becoming ever more important to conserve the world's
natural resources, its landscapes, flora and fauna. Someone coined the
phrase "Take only photographs, leave only footprints" and a
number of countries now use this to promote conservation. It would be hard
to improve on this statement.
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On return from your Holiday
Questionnaire
We are committed to improving the standard of our holidays
and it is only with the help of your feedback that we will be able to achieve
our aim. We would therefore appreciate it if you would spend a few minutes
to write or e-mail to Travel Lounge Pvt. Ltd. (email address: sales@maldivestravellounge.com would also welcome and act upon any comments you would like to pass on
to us.
If you had a
problem
If a problem remains unresolved during your holiday, you
should make a complaint in writing to Travel Lounge Pvt. Ltd within 21 days
of the completion of the holiday. Please remember to quote your holiday
booking number. We will reply to you within 30 days of receipt of your
letter.
Jurisdiction
This agreement shall be governed by Maldivian Law and be
subject to the exclusive jurisdiction of the Maldivian courts.
Travel Lounge
Web Site copyright
The copyright in the material on this web site rests with
Travel Lounge Pvt. Ltd and its suppliers. Your access to it does not imply
a license to reproduce and /or distribute this information
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